Shipping Policy Overview

Please note: I no longer ship via the United States Postal Service (USPS).

Due to severe inconsistencies with delivery times, rising fees, and unreliable service, I have transitioned entirely to UPS and FedEx for all shipments. This change ensures better tracking, faster delivery, and safer handling of live animals and plants.

This shipping policy is intended as a general guideline and is subject to change at any time without notice. Shipping services, pricing, and procedures may shift due to constant changes in carrier policies and market conditions. I reserve the right to modify the chosen shipping method to one that ensures the safe arrival of plants, animals, and invertebrates, while also helping to reduce costs and delivery times for both you and me. My priority is always the health and safety of the living things I raise, and I am committed to offering the most reasonable shipping rates possible within current market standards.

All my fish, shrimp, plants, and aquarium goods come from a small, hands-on setup where quality and care matter. My livestock is either home-raised in natural, planted aquariums or responsibly collected and properly acclimated before being listed. Because these are live organisms, each one may show natural variation in size, color, or behavior. You might even spot a snail hitchhiker on a plant or a unique quirk in a fish’s markings—these small surprises are part of what makes this hobby special.

You’ll receive healthy, active stock, extras when appropriate, and clear communication every step of the way. I take pride in offering items I personally care for and stand behind, and I’m always here to support your aquarium journey.

Live Tropical Fish Shipping Policy

Shipping Methods and Costs:

• All live tropical fish orders are shipped via UPS Ground or FedEx Ground/Home Delivery at a flat rate of $25.00, unless otherwise noted. The shipping method with the shortest transit time will be selected for your location.

• Some listings may offer free shipping. If a refund is required, actual shipping charges and box fees will be deducted from the total refund amount.

• A separate listing is available for UPS 2nd Day Air at an additional $15.00.

• A separate listing is also available for UPS Next Day Air Saver at an additional $35.00.

• These upgrade options can be purchased either at the time of your original order or after I message you with details following your purchase.

• If UPS 2nd Day Air or a comparable FedEx service is available at the same cost as Ground ($25.00), it may be used as the default method.

• Overnight shipping (non-saver) via UPS or FedEx is available upon request — just send me your shipping address and I’ll provide an accurate quote.

Shipping Schedule:

• To ensure the safest transit, all live shipments are sent only on Mondays and Tuesdays. This helps prevent weekend delays and ensures the shortest time in transit.

Live Arrival Guarantee:

• Live Arrival Guarantee is only offered on Overnight shipments.

• No guarantee is provided for Ground, 2nd Day Air, or any service that is not overnight, due to the variability in delivery time.

Dead on Arrival (DOA) Policy:

• If any fish arrive DOA, you must send clear photos or video of the unopened shipping bag within 2 hours of delivery.

• Refunds cover the cost of the fish only. Shipping fees are non-refundable.

Package Hold Option:

• You may request your package be held at your local UPS Store, FedEx Office, or authorized access point for pickup. This is highly recommended during extreme weather conditions.

• In cases of temperature extremes, I may require packages to be held for pickup to prioritize the health of the fish.

Packaging and Tracking:

• All orders are shipped in insulated packaging with heat or cold packs as needed. These materials are included in the shipping fee.

• Tracking numbers are provided the evening before shipment.

Commitment to Quality:

• I take great pride in raising all fish in natural, well-maintained aquariums and ensure they are healthy before shipping.

• Every fish is packed with care. Your satisfaction — and the safety of your new fish — are my top priorities. Don’t hesitate to reach out with any questions!

Reminder: I no longer ship via USPS due to poor reliability, increased fees, and delays. All live orders are now exclusively handled through UPS and FedEx for better service, safer delivery, and peace of mind.